The room was too small and not practical for long stays.

The hotel is outdated and in need of renovation.

Stayed in March 2025

The room only had paper coffee cups and plastic cups which were not nice to drink from or use. The lifts were also very well used meaning we had to wait up to 15 minutes to get a lift.

The staff were really friendly and the bed was very comfortable.

Stayed in March 2025

The bathrooms and room furniture look a little tired and the room was a bit small. Also there were only 3 elevators for a very tall building resulting in a wait every time you wanted to go up and down.

Very comfortable bed, daily room service, we were given cookies on arrival.

Stayed in March 2025

Not that I didn't like it, but you needed to wait long for the elevator.

Friendly and helpful staff, the room was spacious and very clean. I enjoyed staying there.

Stayed in March 2025

rude people work there

the location

Stayed in March 2025

Good option outside time square. Subway near by, a lot of restaurants. The have a few elevators, so it’s take a while to get in your room.

Stayed in January 2025

Slightly bigger breakfast choice

Breakfast fine, good location

Stayed in March 2025

The interior of the hotel is a bit outdated. Moreover, soundproofing of the hallway is lacking. Inside the room we weren’t so much bothered by adjacent rooms, but rather the hallway noise. People entering and leaving, even from around the corner on the other side of the building! Moreover, once in the hallway we could quite clearly hear the noises from other people’s rooms, which would add some awkwardness to the significant wait time for the elevator.

The location in Fidi was absolutely wonderful. Not as busy as Midtown with still lots of restaurants and shops within walking distance. Very near to several subway stations, including the ferries to Staten Island, Statue of Liberty and Ellis Island. The staff is warm, friendly and helpful.

Stayed in March 2025

The only downside was the lifts - there were 3 lifts for 44 floors so it could take quite some time to go up and down. It's not too bad if you're on holiday - just good to know.

The hotel was great: the room was quite big and the bed very comfortable. Both the bathroom and room were very clean and got cleaned every day. I had a great view as I was on the 42nd floor. Staff were professional and friendly.

Stayed in February 2025

The elevator! It didn’t work; it’s just so inefficient we waited for about 20/30 min. Awful.

Stayed in December 2024

Elevators

Location

Stayed in March 2025

The door slaming, it's so startling. Especially if ur in a deep sleep. The one next to me shook my whole wall when it slammed shut. I never got a free cookie when I checked in. The lobby is small. With schools visiting, they would take over the whole area. Location wasn't exciting, rather stay midtown.

It was a pretty comfortable room for the size. I loved having the fridge drawer. The staff was super nice. Elevators were fast for occupancy and floor numbers.

Stayed in March 2025

light came in thru curtains despite being shut

bed was comfortable

Stayed in March 2025

Only one down side was the elevator taking a very long time

Staff are amazing, really friendly and accommodating to everything we asked. Beds were very comfy! Nice and quiet area.

Stayed in March 2025

The elevators were possessed!! (Going up and down without stopping at the floor you requested...a nightmare). We couldn't get in the lobby on the day of check in as the elevators would not stop there. Also, in principle, I don't have an issue with a deposit being charged, however, in this day and age, it shouldn't take up to 15 working days to receive a refund.

Very good location, the staff was friendly and the rooms as you would expect for a Doubletree Hilton

Stayed in March 2025

access to higher floors required a long wait at times due to the elevator system

location was perfect, most activities were in walking distance. view was great. staff were gracious and accommodating. Room was as advertised

Stayed in March 2025

All was good.

Great room and staffs.

Stayed in February 2025

1) 150.00 hold for incidentals is absurdly high and, after 4 days, it has yet to be returned to my account. 2) My room was across from a towel closet and a staff member was assigned to work 3rd shift, so I didn't sleep the first night because they repeatedly opened and closed the closet. 1.5 elevators worked during the 3.5 days I stayed at the hotel. One of the many times I tried to use it required a 20min wait then squishing myself in with 7 other people desperate to get off their floors.

Amazing bed/pillows

Stayed in March 2025

Lifts at peak time take a while (stop at most floors) can sometimes take up to 10 mins to get down Room with double double is a tad small

Good property and everything you need

Stayed in March 2025

Quite small. Paid for a river view but was mostly blocked by another building.

It was comfortable and clean.

Stayed in March 2025

Took me 20mins for the elevator in the morning

Convenient location and clean

Stayed in March 2025

Slow elevators

Location is great and beds are comfortable

Stayed in March 2025

The elevators are a serious nightmare! 40+ floors. 3 elevators for that sounds efficient. Not so much. One of them seemed dedicated to the staff which left most times only two for guests. Then those two were constantly full or taking, no joke, 18 minutes to get from the 20th floor…opted for the stairs a few times which did not make this a leisure vacation.

The location and cleanliness were great. Good menu if you want to order from the restaurant. Super nice staff. Most of them at least.

Stayed in February 2025

Elevators are always over occupied

Location

Stayed in February 2025