Lots of construction going on around the property although we were not really not impacted by it other than traffic redirecting etc

Close proximity to restaurants and bars.

Stayed in October 2024

Parking policy. Over 50% of parking was reserved for valet, so why offer self parking?! We did not have our room serviced. However, when we asked on our 3rd day to have the towels replaced, someone came in and just dropped a plastic bag with new towels on the floor, right next to the pile of used towels and didn't even bother to pick-up the used towels nor did they place the clean towels on the towel racks in the bathroom. If it's about "the best experience ever" you certainly missed the mark! Not impressed

Location

Stayed in September 2024

I don't like when hotels only give you the bare minimum access time to your room with a 4pm check-in time and 10am check-out.

The location is great. You can walk to everything nearby on a level path as oppose to other hotels up or down the mountain a bit.

Stayed in August 2024

A little expensive and the extra $25 a night to park was unexpected. The pillows on the bed were not comfortable at all.

It was nice, it was very clean and the staff were very nice to work with.

Stayed in July 2024

Bigger parking garage.

Location was great! Room was a perfect size. We loved the pool area and we actually met a few other guests which was so nice.

Stayed in July 2024

Paying for Parking late in the ski season when very few guests were staying in the Canyons Upper Village was not a friendly gesture. Wiving the parking fee the last two weeks of the ski season would have made my stay perfect.

Location was fine, it's adjacent to the area where the new Sunrise Gondola will be installed in 2025. to walk to the Red Pine Gondola is a little far in ski boots. I took advantage of a shuttle service to and from the Park City Mountain Resort base.

Stayed in April 2024

Slightly Dated , due ski Condos high traffic

Convent

Stayed in July 2023

It would be better if we got the necessities needed after calling for some. I called the front desk twice and didn’t receive them. I finally tracked down a housekeeper and got them myself.

I liked the spaciousness of the condo. Bed mattress and pillows were so comfortable. It was great to have a kitchen with all of the kitchenware provided.

Stayed in July 2023

Our room was not quiet and we could hear the conversation and the noise from next door room and from outside in the hallway. They did not clean the rooms on regular basis.

The location was very nice even though was a little far from the shopping area and restaurants.

Stayed in June 2023

The bed was lumpy. Time to replace it. I didn’t sleep well.

Exceptionally clean. Beautiful location. Wonderful staff.

Stayed in June 2023

My friends were staying as a hotel section. They couldn’t get a rug for their shower area, it took days of asking. This did not make any sense since that’s a safety issue.

The staff all of them were so helpful and kind. Grayson, Raff, Jo and others I don’t remember their names.

Stayed in June 2023

See above.

No food available was a bit of a disappointment. I found the vending machines the last day when I used the computer. That would have been helpful information. This was the quietest hotel I have ever stayed in.

Stayed in June 2023

Most stuff was closed

Pretty

Stayed in April 2023

The room was beautiful. Sadly whoever designed / built the property decided not to put any sound proofing between the rooms and unfortunately you could hear E V E R Y T H I N G from the room next door, conversations, sneezing, sex and the TV blaring at 3:00am. Not sure why someone would build such a beautiful fecality with no sound proofing? Also, it wasn't listed on Booking but they charge an additional $20.00 per night for parking?

Convenient location in the canyons village.

Stayed in May 2023

nothing

location

Stayed in April 2023

We asked for a queen bed and at least 2 chairs in the room. We were told in advance that our requests could be honored. But when we checked in, we found we were stuck with a king bed which we hate, and an ADA room. No choice at all. The only table in the room was small and a desk, so hard to eat at with two. Even worse was the request for a second chair. We asked FOUR times. First two times were ignored. Third time a high chair was delivered, but no one knocked, so no one to complain to. The fourth request made the high chair disappear, but still no chair for us to use for a meal! Finally we went into the lobby, found a chair, and brought it back to our room. No one seemed to even notice :-(. Bellman was the only really responsive employee, and he was great! There was broken/patched sheetrock in the ceiling of our bathroom and in the hallway. This hotel could really use some updating. Seemed more like a nice Holiday Inn than a Hilton, especially at the outrageous price charged. They call it a suite, but that doesn't mean that there is room to walk around, or a place to sit besides the bed. Also surprising that there isn't a restaurant in the hotel, so you have to walk a bit to find anything at all to eat. Seems like they get away with charging so much just due to location. Glad we were only there for one night, but, unfortunately, we didn't even have time to ski Canyons/Park City or use the outdoor hot tub and pool. However, the cross-country skiing down the road at White Pine Nordic Touring Center was excellent!!!

The small kitchen in the room was more adequate than we expected. It had a coffee pot and enough coffee to make a couple of pots of coffee. The small microwave was pretty powerful. The toaster was an added bonus. With the three things we could actually make breakfast!

Stayed in January 2023

not applicable

Stayed in October 2022

Boiler problems. Cold and eventually Luke warm water for showers.

Clean. Comfortable bed and bedding.

Stayed in September 2022

the was not enough parking. it was very frustrating trying to find parking under the facility coming back at night

the location was awesome and the facility was very clean

Stayed in June 2022

There was nothing to not like?

It is a well done well run property!

Stayed in April 2022

Customer service , the place is outdated. Also they didn't give us what I reserved. I suppose to do the check in at 12pm and the room wasn't ready until 3pm. I reserved a room with balcony but when I arrived they gave us a room without it. The front desk was totally unhelpful. Parking extremely small

The swimming pool

Stayed in June 2024

Not we’ll maintained

Location

Stayed in January 2024

Quiet hours not observed. Woken up at 6:00 am to moving furniture in the room next to ours. Staff was contacted and didn’t care. Said manager would call back. Never did. Pricey room was ruined by work being done. Ruined an otherwise great trip. Won’t stay again

Beautiful views

Stayed in September 2023

We arrived at our check in time, it took them over an hour to get our room ready. Received a room that didn’t fit the description. Went with my 75 year old Grandma and there were like 20 stairs. Wouldn’t give us another room, or any other solution to fix the issue.

The pool was amazing!

Stayed in May 2023