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  5. Reviews of HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

Reviews of HomeTowne Studios by Red Roof Phoenix - Dunlap Ave This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2102 West Dunlap Ave, North Mountain, Phoenix, AZ 85021, United States

#137 of 143 hotels in Phoenix

Guests' Choice

Review Score

Based on 700 hotel reviews

3.5

Score breakdown

  • Cleanliness

    4.5

  • Comfort

    4.5

  • Location

    5.3

  • Facilities

    4.5

  • Staff

    5.5

  • Value for money

    4.7

  • Free Wifi

    4.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: March 27, 2025

    2.0
    Very unsatisifed
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 8 nights

    when we walked in there was a hole punch in the bathroom door. the counter tops were very bad with stains and broken picese. Stains on the floor. they did not let us know that you need to turn the stove on by the timer. The refrigerator had punch marks on it and the entry door also had punch marks. the refrigerator also was missing the bottom drawer and the rails to hold items in the door. There was also a missing drawer in the kitchen. I will not rent from this place again. I have pictures but don't know how to send them as they are on my phone

    It was ok to sleep there but not to stay in the room all day.

    Stayed in March 2025

  • Reviewed: March 12, 2025

    3.0
    It was very dissappointing. Felt like a Motel...nothing like a Red Roof company.
    • Leisure trip
    • Group
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    No breakfast. No security. Lots of smoking outdoors. One out of 5 washing machines working. Appliances in kitchenette not working. No soaps .

    no bugs was good!

    Stayed in March 2025

  • Reviewed: March 10, 2025

    2.0
    Uncomfortable
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night

    Basically the entire room & bath room needs to be remodeled.

    Nothing.

    Stayed in March 2025

  • Reviewed: February 12, 2025

    3.0
    Poor
    • Business trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The room. The smell. The bathroom. Holle on the wall .

    Nothing. Place was very dirty and smelled.

    Stayed in February 2025

  • Reviewed: December 21, 2024

    5.0
    In, out, served it's purpose, and I'd stay again
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff could have been able little more pleased to help. It was late and she seemed busy.

    I didn't eat but the staff was great getting me out early and quickly.it was good value for what you got. I would stay again if it fit my needs

    Stayed in November 2024

  • Reviewed: December 16, 2024

    3.0
    You get what you pay for!
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was dirty when we arrived. The pictures were not of the same room. The bed was a thin mattress on a metal frame. It was a non-smoking room, yet when we arrived it smelled like nothing but cigarettes.

    The location was not too far from our destination.

    Stayed in November 2024

  • Reviewed: December 13, 2024

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They never cancelled my reservation list my money...

    Stayed in November 2024

  • Reviewed: December 6, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were dirty and reeked of cigarette smoke. The lights had no bulbs

    The lady at the front desk was nice

    Stayed in December 2024

  • Reviewed: November 28, 2024

    2.0
    I called the office and the lady said what can I do for you today
    • Leisure trip
    • Solo traveler
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hot water for the shower was hard to turn on so I wasn’t able to take a shower there were roaches everywhere, and the microwave was filthy

    The location

    Stayed in November 2024

  • Reviewed: November 25, 2024

    4.0
    For a last-minute room, I did its job.
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was outdated. The beds were very uncomfortable.

    I really like the location. The room was private. Had a kitchen area.

    Stayed in November 2024

  • Reviewed: November 18, 2024

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Place was not open 24 hrs. Like mention to me. Also check out time I was told they open at 7am but several others also expecting to open. Waited till about 8am house keeper didn't know either. Someone called police to find out matter. Finally we were told some worker would b e there till 9am. Worker Finally showed up at 9am with no apology what so ever. I lost 4 hours of start travel due no one there. My suggestion is to leave an emergency number for those who have who don't open on time. It was my 1st trip there and never again.

    Room was decent

    Stayed in November 2024

  • Reviewed: November 18, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Horrible front desk staff

    Stayed in November 2024

  • Reviewed: November 17, 2024

    3.0
    Mid
    • Leisure trip
    • Solo traveler
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very unclean hotel and room. Garbage everywhere outside. Showers fridge and etc were we chipped warped and looked like it definitely has roaches. Luckily I didn't see any through my stay.

    Stayed in November 2024

  • Reviewed: November 11, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room wasn’t cleaned. There was garbage left from someone else in a cupboard. There were bugs crawling around.

    Stayed in November 2024

  • Reviewed: October 7, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Had roaches no trash cans in my room, no towels

    Stayed in October 2024

  • Reviewed: September 14, 2024

    4.0
    Mulnipulated
    • Business trip
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the desk clerks said to me that it was impossible for my credit card to be charged double when it was up right there on my statement. Any openly said? Well it wasn't me. I didn't do it when I call my bank. The transaction took place right here on his shift. My stay here has been continuous. Each time I renew the room they tell me it's a $100 deposit Which is to be put on hold in my account until the other day the same person who I had a problem with double billing debit my account for the $100. Rather than having it just pending. So now I gotta call my bank on that. The reason I continue to stay here. I'm waiting for the right place.It's not all that this hotel but people can do better and not try to roll people or treat people with disrespect.

    I've been here for almost practically a little over a month. Not one time has a staff member Step 1 foot into this room to clean replenish Or anything ..most of the time when I go to get towels or change linen, there is none.. Sometimes not even toilet paper. I had to file a claim with my bank from being double bill and Overcharged ....now there's money that I can't get until after the investigation is over due to that. I extended my room On August 28th, until the following Tuesday on the 30th, they charged me the same again Today's after I just paid 5 daysI know some of the things that I focus on and result in this region for this issue. This was a significant case.

    Stayed in September 2024

  • Reviewed: August 27, 2024

    2.0
    Never got my first night refund
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 11 nights
    • Submitted from a mobile device

    Didn't get my refund for the first night because of the person who was supposed to be there called off. The area was pretty bad. The ac cooler was broken and the microwave worked only sometimes.

    Affordable. That's it. Just affordable

    Stayed in August 2024

  • Reviewed: August 13, 2024

    5.0
    I hav stayed here few times this was the worst . If I had known it was going 1 b this bad I would ha
    • Solo traveler
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No tub;shower & sink drains plugged up. Bed was old spring bed not good on my back. 2 many persons camped out n front of doors. Parking was a very bad hazard. Trash can over flowing with garbage 🗑. No bath towels or toilet paper n rm. No sure if hotel offered ice. TV remote had dead batterys . Had 2 call office 4 most of this ,had 2 wait more than hour b4 I could get 2 rm.as it was not clean. & rm., smelled bad.

    Was 2 tired. Went 2 sleep immediately which is what I needed 2 do.

    Stayed in August 2024

  • Reviewed: August 7, 2024

    5.0
    Fair
    • Solo traveler
    • Studio Queen Room Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The card reader was having an issue, but I think it just needed the dust blown out or batteries changed

    Quiet nights.

    Stayed in August 2024

  • Reviewed: July 2, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    What breakfast? We haven’t had any breakfast from this location at all and we been here for over a month!!

    Stayed in June 2024

  • Reviewed: June 25, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I felt like I was staying at a motel 6.... The room reached a smoke, cigarette, smoke and ironically. They asked us not to smoke. It stunk.. alot of homeless hang around there .. Would not stay there again..

    The price

    Stayed in June 2024

  • Reviewed: June 23, 2024

    3.0
    Better than sleeping in my car
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Old, dirty, no toilet paper, staff was rude

    Price

    Stayed in June 2024

  • Reviewed: June 22, 2024

    3.0
    I was there 14 day in a room with a bed,tv, kitchen that nothing worked in and it was filthy.
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 14 nights
    • Submitted from a mobile device

    Tweekers on the property

    Stayed in June 2024

  • Reviewed: June 8, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our stay was ruined, but a security guard for the motel, extremely aggressively banging on our door waking us abruptly at 10 pm, screaming "security open the door now!" He stood his ground and shouted this constantly. When I asked for some kind of ID or proof that he was actually a security officer for the motel, he refused and responded "open the door now or I'll kick it down" and again held this stance constantly, with no room for discussion. He refused to accept the fact that we had the key and a print out of the booking confirmation as proof that we were supposed to be in the room. It wasn't until someone from the office ran down and recognised me from check in, that he calmed down. An unforgettable experience for our first night in a new area.

    The room was clean and comfortable, and was good value. The staff at the front desk were pleasant and helpful.

    Stayed in May 2024

Showing 1 - 25

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