2102 West Dunlap Ave, North Mountain, Phoenix, AZ 85021, United States
#137 of 143 hotels in Phoenix
Guests' ChoiceBased on 699 hotel reviews
3.5Cleanliness
4.5
Comfort
4.5
Location
5.3
Facilities
4.5
Staff
5.5
Value for money
4.7
Free Wifi
4.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 12, 2022
Merry
United StatesNo microwave. No oven. Had to take towels to lobby at 6pm and they did not have any. They gave me bed sheets to use for my shower tomorrow.2
Nothing
Stayed in September 2022
Reviewed: September 7, 2022
Terri
United Stateswasn’t very clean! needs updating
location
Stayed in August 2022
Reviewed: August 25, 2022
Sokveka
United Statesthe staff
location
Stayed in August 2022
Reviewed: August 20, 2022
Kelly
United StatesThe bathroom in our room was a little... The shower had mold or mildew lining the walls.
The customer service was exceptional. I've never stayed at a hotel where the customer service (All of them. Including the manager) was so personable, helpful, time efficient, friendly & happy. It was a pure treat!
Stayed in August 2022
Reviewed: July 9, 2022
Kimball
United StatesBugs, the grounds were dirty… trash dumpster was over flowing, and garbage was not empty until they were full…
Stayed in July 2022
Reviewed: July 5, 2022
Angelina
United Statesconstantly covered in cops and the room was falling apart
lots of rooms
Stayed in July 2022
Reviewed: June 24, 2022
Khalil
United StatesNothing actually but I know that they take your deposit repeatedly and don't return it and they make you repeatedly pay deposit every time you stay over another night can't speak with corporate let alone management
Stayed in June 2022
Reviewed: June 6, 2022
Darnell
United StatesRoom not walls dirty
Nothing
Stayed in May 2022
Reviewed: June 2, 2022
Randy
United StatesAC did not work properly and some parts missing.
Stayed in June 2022
Reviewed: June 2, 2022
Richard
United States50 dollar deposit that wasn't known in the beginning
Kitchenette and full size fridge
Stayed in June 2022
Reviewed: May 29, 2022
Simpson
United StatesScrump
Bloop
Stayed in May 2022
Reviewed: May 22, 2022
Angela
United StatesParties 24/7 on property, trashy property, doors have been broken into more than once, roaches, bed had a huge dip in it which was very uncomfortable, had to plug in and unplug the A/C unit because it was half falling off the wall and wouldn't operate properly.
The staff was very nice and the location was directly across the street from buses and the metro rail. Plenty of places to eat and get a few groceries.
Stayed in May 2022
Reviewed: May 9, 2022
Calderon
United StatesCockroaches
Bed was comfortable.
Stayed in May 2022
Reviewed: April 25, 2022
Jayme
United StatesRoom had roaches. Bathroom lights didn't work. Beds uncomfortable. Pillows were HORRIBLE!
The staff was great!
Stayed in April 2022
Reviewed: April 15, 2022
Kourtney
United StatesThere was cockroaches and bugs in my room😕
Stayed in April 2022
Reviewed: March 29, 2025
Tamyia
United StatesThe room 327
The nice lady on morning shift
Stayed in March 2025
Reviewed: March 26, 2025
Brandie
United StatesNothing. Staff was condescending, rude, they lie in their computer on your profile which makes it almost impossible to get a refund and when you do get a refund it is 7 to 10 business days not counting weekends.
Nothing. Staff was condescending, rude, they lie in their computer on your profile which makes it almost impossible to get a refund and when you do get a refund it is 7 to 10 business days not counting weekends.
Stayed in March 2025
Reviewed: March 18, 2025
Danno
United StatesEverything. The smoke detector needed a new battery so it was beeping like crazy. The refrigerator was making loud grinding sounds. The carpet was actually sticky and the "bed" was more like a cot with a thin garbage mattress on a flimsy metal frame. There were holes in the walls of my room and the "clientele" left a lot to be desired (metal shopping carts and all) - My strongest advice to anyone reading this (unless you're desperate or homeless) is to seek alternative accommodations. Booking.com was excellent and refunded everything immediately, but this property should not be included on this or any decent travel website.
NOTHING - As soon as I saw the room, I went back to the front desk and "checked out" - I could not stay in this place.
Stayed in January 2025
Reviewed: March 15, 2025
Sung
United StatesThere us nothing good to say about the facility except having a microwave and a fridge. The staff was very helpful.
Having a fridge and microwave was nice
Stayed in March 2025
Reviewed: March 8, 2025
Taneisha
United StatesThe room needs a complete overhaul, no hot water in the bathroom so I couldn't use the shower, the toilet barely flushed, roaches, and the bed was uncomfortable.
Close to the freeway
Stayed in March 2025
Reviewed: March 7, 2025
Leslie
United KingdomEverything, the most god awful hotel I have ever stayed in,dirty, poorly maintained, no hot water for shower not even a drinks vending machine - in the USA the actual home of vending !
Location
Stayed in March 2025
Reviewed: March 3, 2025
Sam
United StatesRooms were not very clean. Live roaches running around. Mattress had stains all over it and had bed bug covers over them. We walked in and walked out. We did not stay there. Very unhappy with this room.
Nothing
Stayed in March 2025
Reviewed: February 26, 2025
Moby4christ
United StatesThe water was turned off. We were told it would be on shortly. Three hours later it was not on. The rooms had a strong odor like a bug spray had just been released or set off in them. It was not comfortable and the smell burned my nose. I went to the office and asked when the water would be turned on, she couldn’t tell me. I told her I would need a significant discount if I were to stay she said she couldn’t do that. So I requested a refund. We checked out. She took our cards. I asked for a receipt. She said she would have to email it to us. I gave my email and I still have not received confirmation of refund or any feedback from the broken down motel. DO NOT STAY HERE!
Nothing.
Stayed in February 2025
Reviewed: February 19, 2025
Danielle
United StatesThe front desk workers were beyond rude and unprofessional. I wouldn't recommend this hotel to a bum on the street. I was Refused my room because they were booked up and
Absolutely Nothing. The most horrible experience I have ever been Thur.
Stayed in February 2025
Reviewed: February 18, 2025
Elena
United StatesThe room was filthy. Mold in the refrigerator; counters were sticky, floors were dirty, mirror was not cleaned (still had finger hearts made when steam covers the mirror). Small pouch with a white substance left on top of the microwave. Door handles and light switches were dirty. I asked to switch rooms but was told the facility was overbooked. I had no hot water the first day. Tried calling front desk but there was no answer. I went to the store to buy cleaning supplies to clean the room myself.
Hot water was fixed after the first day. There was none when I arrived.
Stayed in February 2025
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