I have stayed at Hyatt for many years prior to retirement, it is a pricy place but usually worth the price. It was sort of insulting to charge $4 for a bottle of drinking water in the room, given the price of the room. I was also unhappy with either Hyatt or Booking.com for making confusing about touting "breakfast included" when in fact it must have been a hidden option. I will not choose Hyatt again.

nice place. Room was nice. We were only there a few hours.

Stayed in June 2023

far from the city

clean , breakfast , comfortable room

Stayed in June 2023

Room distance from entry, the guide to airport travel to get to hotel, the blankets on bed were not very comfortable.

Room cleanliness, restaurants for food available at hotel, staff was helpful when needed

Stayed in April 2023

didn’t service the rooms said we should have requested on check in but no one asked.

close to airport

Stayed in June 2023

bathroom

Stayed in June 2023

Food option were not great as breakfast was buffet at too high a price and then the other restaurant didn’t open until 4pm. the cafe was useful but not the best selection of food

large airy hotel with easy access to rosemont and downtown via bus and train. Room was large and really comfy

Stayed in May 2023

There was a sound of a running fan in the bathroom that never went off. Had to pay extra to access my room early because I arrived in the morning. Had only one face towel in the room even though there were multiples of other towels. Called to get extra later in the evening and never received them.

I ordered from the Cafe and was a little surprised by the cost for a simple oatmeal.

Stayed in May 2023

food feels kinda price gouge-y

it’s a very cool building structurally, probably the coolest looking hotel I’ve been to

Stayed in May 2023

the prices in store at front

it was close to airport and concert venue

Stayed in May 2023

Directions on how to get the hotel were confusing on the website and using google maps. However, the staff was able to get the person driving us there back on the correct route after dropping us off.

We stayed overnight at the hotel because we had an early flight the next day with a toddler. Prom was being held there so it was very busy and noisy. It was filled with teenagers and we were worried that they would keep our family awake. They were able to accommodate giving us a quiet room away from all of the events and we were actually able to get some sleep before our early plane ride the next day.

Stayed in April 2023

The system was down, and one of the ladies checked me manually into a room under a different name. I got checked out, and my card wasn't working to go in, and my initial reservation was marked as a no-show. The beds felt allot smaller than my initial queen bed reservation, but they were very comfortable.

Kenny helped us out after there was a mistake in our reservation, and we got locked out after being "checked out." He was very kind and helpful. The employees were very kind, and the place looked amazing, and I will definitely return!

Stayed in May 2023

(1)Room was dated, gloomy, and dusty. (2)The unwelcoming and unnecessary sign next to two bottles of water stating that it was “only for elite members” and that if you drink it would be $4.00!! Outrageous!!!/: (3) Finding the main entrance was confusing.

Location, safe, quiet, clean, big.

Stayed in May 2023

Not many other things to do in the area

Polite and helpful staff at the reception, room was very nice, clean and spacey, very close to ORD, and complementary shuttle service from and to the airport available

Stayed in April 2023

Cost for parking 35 dollars and the fact that in order to use the luggage cart you have to pay 10 dollars. They do not have luggage carts for the guest.

Location and cleanliness of the general areas and room

Stayed in April 2023

Big

Staff was very friendly and helpful

Stayed in April 2023

Convenient. Clean.

Stayed in April 2023

After so many flights cancelled and thousands of people looking for room, the Hyatt handled it all amazingly well. Staff was considerate, knowing people were frazzled and irritated because of the storm and flight cancellations. I was so happy to have stayed here, and it all calmed me right down.

Stayed in April 2023

nothing

everything

Stayed in March 2023

Complete wow factor for the inside courtyard of this building and the amount of space. Would stay there again just for that view. There's a Starbucks in the lobby so you can grab a drink waiting for the airport shuttle that runs regularly

Stayed in December 2022

restaurant food was not great, waiter forgot my order and when it came, it was wrong, had a room that was pretty small, but was clean

welcoming lobby/atrium, very clean

Stayed in March 2023

Good location.. , but room was over the ramp by 90.. and the train.. we heard the traffic noise all night long...

Stayed in February 2023

$50 charge for check in before 3:00 even if the room was ready. They didn’t offer to refund $50 when we left the bellman left our bags in the open lobby, without even a rope to cordon them off, and one got misplaced behind the registration desk. They finally found it there

Stayed in February 2023

We arrived 1 hour early. The room was ready but front desk wanted $50 extra to check in early. Are you serious? I have never experienced this in all my travels around the world.

Reasonable price and close to airport

Stayed in February 2023

Due to a convention, the parking was problematic but I know that is beyond the hotel's control.

Stayed in February 2023

Our room was in a circular tower and the bathroom was pie shaped and very small

Location and the ability to park and fly. The shuttle service was well run.

Stayed in December 2022