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  5. Reviews of Red Roof Inn PLUS+ University at Buffalo - Amherst

Reviews of Red Roof Inn PLUS+ University at Buffalo - Amherst This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

42 Flint Road, Amherst, NY 14226, United States

#18 of 19 hotels in Amherst

Guests' Choice

Review Score

Based on 210 hotel reviews

3.1

Score breakdown

  • Cleanliness

    4.0

  • Comfort

    4.3

  • Location

    5.4

  • Facilities

    4.2

  • Staff

    5.3

  • Value for money

    4.1

  • Free Wifi

    3.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 21, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    The room was small and not very clean

    Stayed in August 2023

  • Reviewed: May 22, 2023

    4.0
    A place to sleep but would never go back or recommend.
    • Leisure trip
    • Family with young children
    • Standard King Room Smoke Free
    • Stayed 2 nights
    • Submitted from a mobile device

    Room bed was stained, door was not in good repair had to close it hard. To get it to shut.

    Stayed in May 2023

  • Reviewed: March 24, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    The room was dirty. The bedding had stains on it.

    The location was ok.

    Stayed in March 2023

  • Reviewed: March 21, 2023

    4.0
    No enjoyable
    • Leisure trip
    • Group
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    The bed mattresses were terrible. One wasn’t even good enough to dleep on

    Stayed in March 2023

  • Reviewed: March 18, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    The aircon is not okay smell not good dirty

    Nothing

    Stayed in March 2023

  • Reviewed: March 12, 2023

    4.0
    it was ok
    • Couple
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    need to ask if u need anything and clean the bathroom after last guest

    the price

    Stayed in March 2023

  • Reviewed: February 21, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 2 nights

    Room heat, broken hair dryer, dirty shower wall, hot water not hot

    Fridge, Microwave

    Stayed in February 2023

  • Reviewed: November 20, 2022

    4.0
    Not bad but not good
    • Solo traveler
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    broken appliances and not very clean. I wanted to turn on the heat in my room because it was very cold. but it wasn’t working so I had to leave the shower running or use the hair dryer in the room to stay warm. Please make sure that everything is working I’m these rooms please.

    good location

    Stayed in November 2022

  • Reviewed: November 17, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    Room 253 had a terrible odor of cigarette smoke, big stain on the bedding, and the ceiling plaster had big exposed patches and was in need repair. Staff accomodated us with a new room with a less offensive smell. However, the sink faucet was loose and backwards, tub did not drain, and thermostat did not work for heat, air conditioning unit looked filthy, and carpet was very worn. Second room (241) that we also booked smelled Iike an ashtray. Dog feces were all over the grounds surrounding the building. We have stayed at other Red Roof Inns and had no issues. We were very disappointed. I would not recommend staying here.

    Pet friendly, bed was comfortable, staff helpful, convenient location, free parking.

    Stayed in November 2022

  • Reviewed: October 1, 2022

    2.0
    I do not recommend staying here even if it is cheap.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    It was so dirty. The toilet was absolutely horrendous and my family and I didn’t even shower. We didn’t use anything but the beds and even those were so dirty that I came home with a rash all over my chest.

    the location was absolutely perfect!!!

    Stayed in September 2022

  • Reviewed: September 12, 2022

    4.0
    Great location, spartan quarters.
    • Leisure trip
    • Group
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night

    Condition of room, exposed nail in bathroom was dangerous, air conditioning poor, needed painting, exterior beaten up.

    Didn't have breakfast, location excellent.

    Stayed in September 2022

  • Reviewed: September 5, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioner is making a lot of noise. None of my family members couldn't sleep properly. Coffee maker doesn't have coffee pack holder, also coffee maker is dirty. Microwave doesn't have the plate inside. Bathroom door doesn't have a lock.

    Except location, nothing is good

    Stayed in September 2022

  • Reviewed: August 30, 2022

    4.0
    Unexpected
    • Business trip
    • Travelers with friends
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom towel was wet and had a little black mark on it. There were small bugs in the room and even a bee. The sound of the air conditioner was so loud, just like the sound of a plane taking off, that I couldn't sleep well all night.

    The staff was quick to check me in, and tell me the room located.

    Stayed in August 2022

  • Reviewed: August 14, 2022

    4.0
    CLEAN THE ROOM!
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 4 nights

    THE ROOM HAD NOT BEEN PROPERLY CLEANED BEFORE OUR STAY. THERE WAS TRASH UNDER THE BEDS. THE FLOOR HAD NOT BEEN MOPPED. WALKING BAREFOOT YIELDED DIRTY FEET. THE POLICY OF NO MAID SERVICE DURING THE STAY NEEDS TO CHANGE. IT'S JUST AN EXCUSE FOR A DIRTY ROOM.

    Location. Linen staff was very nice and helpful.

    Stayed in July 2022

  • Reviewed: August 12, 2022

    4.0
    Will Never stay there again
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    No hand towels to dry hands had to us washcloth or bath towel. Bath mat for after shower was replaced with a washcloth!!! No mini fridge or microwave in room. Worst part was a hotel worker knocking on my door at 9:30 am. He wanted to know if I was checking out or staying another night when my reservation was for one night and check out wasn’t 11 am !!

    Convenient location, beds comfortable

    Stayed in August 2022

  • Reviewed: August 5, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night

    The hotel needs to be updated. The smell of the room wasn't bad but it was stale smelling. Poor quality pillows. Towels should be supplied based on number of guests. There were no towels when we checked in. We had to ask the front desk. When we asked for another pillow because pillows were so flat, we were told there were no more pillows.

    Close to shopping.

    Stayed in July 2022

  • Reviewed: August 2, 2022

    3.0
    Will not be staying there again
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillows were really thin and flat. In booking.com had lost my reservation

    Stayed in August 2022

  • Reviewed: July 27, 2022

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night

    needs maintenance,painting,plumbing,tub didn't drain ,faucet on sink ready to break off,need to invest the ridiculous price of 150 a night back into this location. need better qualified people running the desk for check in

    location

    Stayed in July 2022

  • Reviewed: July 25, 2022

    2.0
    the place should be condemned
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted from a mobile device

    it was a dirt hole

    nothing

    Stayed in July 2022

  • Reviewed: July 19, 2022

    4.0
    It was a clean space to sleep. I would expect more for $180 a night.
    • Leisure trip
    • Family with young children
    • Premium Room with Two Double Beds Smoke Free (Upgraded Bedding & Snack Box)
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was talking on the phone in Arabic the entire time I was being checked in. We were supposed to have a premiere room with snacks, there’s even a poster of it in the lobby, but when I asked about it all I got was one word, “Covid”. Not a good excuse any more for individually wrapped snacks, especially when your not wearing mask. Also, ice buckets but no ice machine. it seems your staff is just phoning it in.

    Location, clean bed and sheets.

    Stayed in July 2022

  • Reviewed: July 18, 2022

    4.0
    Nothing good to say...
    • Family with young children
    • Premium Room with Two Double Beds Smoke Free (Upgraded Bedding & Snack Box)
    • Stayed 1 night
    • Submitted from a mobile device

    The gentleman who checked us in doesn't understand the difference between a queen sized bed and a full. All rooms are supposed to be non-smoking, but ours smelled like an ashtray. There was an empty Snapple bottle on the floor behind the door. The sink faucet was broken. It was way overpriced for what we got.

    There was not much to like. The location wasn't bad.

    Stayed in July 2022

  • Reviewed: July 6, 2022

    2.0
    toilet was wobbly, smoke detector missing cover-not sure if it works, black mold on ceiling above shower, furniture was
    • Leisure trip
    • Couple
    • Superior King Room Smoke Free
    • Stayed 2 nights
    • Submitted from a mobile device

    rooms need work done, especially if they are going to charge over $100/night

    location was good, felt safe

    Stayed in July 2022

  • Reviewed: May 15, 2022

    4.0
    Disappointing
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted from a mobile device

    Only sheet on bed with zero blanket or comforters. Air conditioning kept shutting off. No remote for tv.

    Location

    Stayed in May 2022

  • Reviewed: May 3, 2022

    2.0
    Thankfully short!
    • Leisure trip
    • Group
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    Very dirty. Door did not close securely and lock was broken. Heater ran continuously so had to also run AC to balance the room temperature.

    Stayed in April 2022

Showing 1 - 25

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